Support in English 7 days a week

How can we help you?

Our English-speaking team is here to answer all your questions about your NBA tickets and your order.

WhatsApp

Written messages only. Available 7 days a week.

+33 7 69 80 02 78

Email

For all your requests. Reply within 24 hours.

hello@ticketbooker.com

Send us a message

Fill in the form below and we'll get back to you as soon as possible. Our team handles every request with care.

Contact information

Email

hello@ticketbooker.com

WhatsApp

+33 7 69 80 02 78
Written messages only

Opening hours

Mon - Sat: 9:00 am - 8:00 pm (Paris time)
Sun: 10:00 am - 6:00 pm

Languages

English, French

Average response time on WhatsApp

We usually reply in less than 2 hours during our opening hours.

Frequently asked questions

Quickly find answers to the most common questions.

How do I receive my tickets?
Your e-tickets will be sent by email as soon as the arena issues and releases them. You'll usually receive them within a few days to a few weeks after your payment is confirmed. You'll need to show them directly on your smartphone at the arena entrance.
Are the tickets guaranteed?
Yes, all our tickets are 100% authentic and guaranteed. If there's a problem, you'll get a full refund or we'll offer you equivalent seats.
Can I change my order?
Changes are possible under certain conditions. Contact us as soon as possible with your order number and we'll look into your request.
Which payment methods do you accept?
We accept bank cards (Visa, Mastercard, American Express), Google Pay and Apple Pay. All payments are secure and encrypted.
How do I contact support on the day?
If you have a problem on game day, contact us via WhatsApp. Our team is available to help you even during the event.
What is the refund policy?
If the event is cancelled and not rescheduled, you'll receive a full refund. If your own plans change, your tickets remain transferable and can be resold.

Need help choosing your NBA seats?

Our team of experts is here to advise you and help you find the best seats for your budget.

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